FREQUENTLY ASKED QUESTIONS
I am highly skilled at working with platinum, pure silver, sterling silver and gold (9ct, 14ct, 18ct and 22ct yellow, white and red), as well as palladium. However, I do not work with titanium and steel.
Yes any metals can be combined. Frequently in my jewellery designs I will use a combination of white, yellow and red golds, or Sterling Silver with gold.
I require a 35% deposit to commence work on your order, and then final payment is required before your purchase is delivered. I accept credit cards PayPal, and Stripe.
If I have the right item made in your size in my workshop it will take the regular shipping period of between 2-7 working days. If I have to make the jewellery for you then you can expect delivery in 3 - 4 weeks depending on the item.
All of our pieces are hallmarked, based on the legal requirement for hallmarking in the UK. Anything over 7.78g in silver must carry a hallmark, so some pieces such as lightweight rings , earrings, pendants, thin necklaces or bracelets are not hallmarked or carry a 925 stamp only.
No, I work from a small workshop at home.
Silver is very natural and is quick to tarnish. This can be caused by using, soap, perfumes, shaving gel and other abrasive products. It is important to use a silver polishing cloth with silver jewellery cleaner. However, tarnished silver can be salvaged and re-polished by machine for a small fee.